Phaser 3100 MFP - scaner not working

[tihomirvasev]

I just install windows 10 x64. Driver to scaner not working.

Pls Help...

[Joe053204-hcl]

There is no Windows 10 driver, but the Windows 8.1x64 might work.

[tihomirvasev]

I try but scaner not working...

[Joe053204-hcl]

You are going to have to explain more than "Scanner not working", that could be anything from "It caught on fire and is a pile of melted plastic" to It works perfect but the file is a tiff instead of a pdf.

What errors? What are you doing? Does the driver install or not? Does the program run? Does the scanner initiate?

[tihomirvasev]

The driver can not be installed or if you install, the scanner can not be recognized

[JohnSilver]

We have same problem too.

[Joe053204-hcl]

Please describe the issue because so far all I  have had to work with has been that the driver won't install, and the next sentence was that when you install it , it doesn't work.

What OS, What error, What driver etc etc