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FPP
New Member
New Member

Phaser 3260 Printer Goes Offline

Product Name: Other - specify product in post
Operating System: Windows 7 x64

Hello:

A local Phaser 3260 printer frequently enters the offline state.  I think that happens after the computer "wakes up".  After a reboot the printer returns to normal, and the jobs in the queue are printed.  The connection is USB.  I have re-installed the driver several times, but to no avail.

A similar problem was posted in 2016 but was never resolved:
https://forum.support.xerox.com/t5/Printing/Phaser-3250-quot-Printer-offline-quot/m-p/194177

Thank you for your help in resolving this issue for me and others.  It does affects one's productivity.

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7 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Phaser 3260 Printer Goes Offline

Hello FPP,

Have you made sure the SNMP Status Enabled Option is not selected?

Thanks,
CathyO-Xerox
Community Manager

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TammyL-Xerox
Administrator
Administrator

Re: Phaser 3260 Printer Goes Offline

Hello FPP, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100   

Thanks,
TammyL-Xerox
Community Manager

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FPP
New Member
New Member

Re: Phaser 3260 Printer Goes Offline

Hello CathyO-Xerox:

For some Windoes dos not allow me to "configure port" as instructed, even when I login as Administrator.

Thank you.

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Jim in Tampa
New Member
New Member

Re: Phaser 3260 Printer Goes Offline

My 3260 kept going offline and couldn't get it back online.  Win10/64.  De-installed all of the 3260 software and downloaded the latest Win10/64 software from XEROX site.  Can't complete the installation (can't find printer) even though I can successfully ping the device from several PCs / mobile devices.

Anyone have any ideas?

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FPP
New Member
New Member

Re: Phaser 3260 Printer Goes Offline

Hi Jim:

Are you using the WiFi connection?  I am no expert in any sense, but I'd try the USB connection first to reset/setup the printer.  At least that's how I am using it.

Cheers and Good Luck.

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ckcarnes
New Member
New Member

Re: Phaser 3260 Printer Goes Offline

Even connected directly to my computer it goes offline.  I tried hooking the printer into the modem and hooking the computer into the modem.  It is still not working.I have never figured out how to set it up on WIFI.  The manual online must have been written someone with a Doctorate Degree in Everything about printers.  It is too long and it is very difficult to find anything that will fix.  This I tried a chat but then got the message they didn't open until 9 AM.  I tried at that time and could not find the chat.  I am extremely frustrated.

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ckcarnes
New Member
New Member

Re: Phaser 3260 Printer Goes Offline

What is an SMpt option and where do I find it?

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