Phaser 3260 don't accepted original toner cartridge

[michiGl]

The I replace the cartridge type 106R20777 from my XEROX Phaser 3260 with a type 106R20778 (sended as compatible cartridge from my dealer), but the printer doesn't accepted it. Error message: 09-800, The machine has detected an invalid Print Cartridge. User intervention is required to remove the existing cartridge and to install a valid Print Cartridge. Printing has stopped, all other machine services(if installed) are unaffected.

The cartridge was an orignal XEROX with hologram on it.

I put on the latest firmware, but the message is still the same.

Any ideas?

Best Regards

Michael

[GabiE-Xerox]

Hi,

They are not compatible. 106R20777 is for NA/XE Europe and 106R20778 is for DMO.

Gabi

[michiGl]

Thanks for explaining!