cancel
Showing results for 
Search instead for 
Did you mean: 
1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Phaser 3300 MFP will not print. Displaying "Internal Error" message

Sorry, I don't think you are likely to get an answer.

I even looked in the Service manual and internal Xerox knowledge bases, that fault does not seem to exist for any machine, I even tried slight variations.

 

You could try updating the firmware.

It may clear up the issue, but I'd be a bit nervous doing so because if it drops the LAN or fails mid upgrade it could end up in even worse shape.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
DrJim
New Member
New Member

Phaser 3300 MFP will not print. Displaying "Internal Error" message

Product Name: Other - specify product in post

Sometimes our Phaser 3300 MFP will not print. it is displaying the following error message:

 

Internal Error

Power off/on

40afc830 3T 915

Rip

 

When I power off and then back on, the printer seems to come up OK: System initialization...Warming up...Ready to Copy.

Then, I see the word "printing" although I haven't give it anything to print. And, nothing comes out

then, I get the error message shown above.

 

Prior to the error message, I can ping the printer from my workstation. Howeve, after the error message appears, pinging produces no response.

 

If, when the "printing" message appears, i hit the Stop/Clear button, the printer then seems to work OK. But, i don't know if this is a permanent fix.

 

I have searched the Xerox support site for 40afc830, but there is no documentation for that.

 

Thanks in advance for your help.

DrJim

 

0 Kudos