Please take a look at this article on how to factory restore the printer. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!
I have a Xerox Phaser 3320 that I need to factory reset so that I can give it away to someone who can make use of it. Unfortunately, I have forgotten my admin / password details and cannot find them anywhere in my records. How do I factory reset it? I haven't used it for many months and cannot see it in Windows 11 via an ethernet cable.