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New Member

Phaser 3600 feeds blank sheets and then jams

Our 3600 went down with a paper jam, which I cleared.

 

Now when we try to print to it, it immediately feeds a couple of blank sheets and jams on the third. I can clear the jam (one sheet at the exit and one below the toner cartridge), but it immediately repeats.

 

Is there anything I can do to clear this up, or are we due for a visit from the repair guy?

 

Thanks!

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5 Replies
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Valued Advisor
Valued Advisor

Re: Phaser 3600 feeds blank sheets and then jams

Jams are definitely a hardware problem, but to get rid of the blanks issue you may need to reset the device as it appears the memory spool may be corrupted. (Most data will be lost)

 

 

    1. Press the Menu key until you see Network

 

    1. Press OK

 

    1. Press the Up or Down arrow until you see Clear Setting

 

    1. Press OK

 

    1. Press OK with Yes highlighted on the next screen

 

    1. Power the printer off

 

  1. Power the printer back on
Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Phaser 3600 feeds blank sheets and then jams

Hi !
I Have the same problem on two of our Phaser 3600.

At the back, inside of both of them, I found a broken ring (a kind of rubber toothed ring) : A Picture Of The Rubber Toothed Ring

 

Do you have any idea where this ring is coming from ?

 

Thanks !

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Valued Advisor
Valued Advisor

Re: Phaser 3600 feeds blank sheets and then jams

Consult the Service manual to find what it goes to by finding the what should be there that could have that on it.

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Joe Arseneau
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Re: Phaser 3600 feeds blank sheets and then jams

Thank you,

I'm quite sure I found what part it is : the # 48-7...
It's a rubber belt in the

48 ELA UNIT FEED 3X5 022N02174

 


My 2 Phasers (Total Page Counts : 47000 and 99000) being in Montréal, Québec, Canada, what would be the best places to buy (or to get replaced) this assembly ?

 

Gilles

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Valued Advisor
Valued Advisor

Re: Phaser 3600 feeds blank sheets and then jams

If it were me, I would probably attempt to just glue it back on where it goes and hope.

Xerox has no real way of buying parts, only consumables as far as I am aware, and that isn't one.

Which leaves you with shopping online, and in Canada, that typically means you multiply the cost of the item by 2 to get a final price because shipping.

 

Google the part number and find the site that not only will ship to Canada, but will do so for an acceptable price.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau