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Re: Phaser 3600 internal paper jam- Please Help

Hello jpfadt,

Welcome to the Community! I found a case on the support pages ( that may assist you.
If this does not work please contact your local Xerox to have a Technician come onsite.

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Phaser 3600 internal paper jam- Please Help

Product Name: Other - specify product in post

The error message reads 'Tray 2 Paper Jam 0'.  I have opened all the usual access points to try to get to it -- even with tweezers -- but its location is at the front amid sealed parts and the small paper size sticking out makes it simply inaccesible.  The jam is at the top/front under the removable cartridge -- the paper fragment is lodged under one of the grey metal flanges which intersect a small roller bar with white plastic rollers -- the fragment is just visible under a metal flange, but not accessible -- even with tweezers.  Any ideas?


I have tried to unscrew the metal flange, but only the left side lifts out...if I could get the other side (seems the roller is locked in place) I really think I could get the page.  And of course, when I tried to pull the paper out the bottom (near the tray 2 area) the page ripped in half, leaving the rest inside the printer and barely visible.

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