Since it tries to feed and fails before the message, it is safe to assume the feed roller is the problem, when the paper doesn't get picked up the printer then states there is no paper (because it can't feed it)
Seems pretty inelegant if that is supposed to happen, but not unreasonable to assume it is going by what you are stating here.
Luckily the part is replaceable and cheap (ish)
Please be sure to select "Accept Solution
" and or select the thumbs up icon to enter Kudos
for posts that resolve your issues. Your feedback counts!Joe Arseneau