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New Member
New Member

Phaser 3610 A4 Tray 1 empty message.

Hi, i have a Phaser 3610 and sometimes it does not detect the paper on the Tray 1. I send the file to be printed and it tries to take paper and does not take it. Then says its empty, which is not. Even if i reboot the printer it still says the Tray 1 is still empty. 

What should i look for? Should i check any sensor? Where is it? Should i upgrade a firmware?

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Valued Advisor
Valued Advisor

Re: Phaser 3610 A4 Tray 1 empty message.

Since it tries to feed and fails before the message, it is safe to assume the feed roller is the problem, when the paper doesn't get picked up the printer then states there is no paper (because it can't feed it)

 

Seems pretty inelegant if that is supposed to happen, but not unreasonable to assume it is going by what you are stating here.

 

Luckily the part is replaceable and cheap (ish)

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Joe Arseneau
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