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heykorey
New Member
New Member

Phaser 4500N left edge registration off / misalignment / alignment issue

Product Name: Other - specify product in post

Hi All,

My phaser 4500N b/w laser printer produces pages with the left registration misaligned 1/8" to the right.  To clarify: It prints all documents as if the left edge of the page begins 1/8" inward on the page.  This happens under all settings and circumstances. It becomes very apparent when attempting to print edge-to-edge; the left 'edge' has a margin, and the right edge, although met by the printer, the document is cut off by 1/4", due to the misalignment.  

Does anyone know a possible solution/fix to this problem?

Is there a way of realigning the tray?  There is no documentation or information concerning misalignment in the printer driver software or reference guide. On the printer there are no realignment options. Thanks!

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6 Replies
JohnM-Xerox
Xerox Employee
Xerox Employee

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

Hello heykorey,

 

Hi...actually the answer to this problem is in the Xerox Online Support Assistant here on Xerox.com. Here is the link to the Phaser 4500 Knowledge base.

 

Click here to see the solution for fixing Image registration issue.

 

This link should take you directly to the "Image Is Not Registered Or Centered On The Page" solution in the knowledge base. Articles in the Knowledge Base contain step by step instructions as well as color pictures to resolve the problem.

Hopefully this helps to resolve your problem. If not, the 800 number for contacting the Xerox Customer Support Center is (800-835-6100).

 

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JohnM-Xerox
Xerox Employee
Xerox Employee

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

I forgot to mention that you'll need to scroll almost all of the way to the bottom of the solution before you find the information about fixing your registration issue. I hope that this solution gets you up and running again.

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heykorey
New Member
New Member

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

The link doesn't work and I'm having trouble locating the page myself. Thanks in advance!
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heykorey
New Member
New Member

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

Note: I went through the process of the support assistant and when selecting the registration option I am returned:

"Thank you for using our infoSMART knowledge base. We do not currently have a published solution for this problem."
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JohnM-Xerox
Xerox Employee
Xerox Employee

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

Hello heykorey,

 

I'm sorry that the link didn't work for you.  Instead, follow these steps to get to the solution.

  • Open a browser window and type www.xerox.com/support
  • Type "4500" without the quotes in the search box (your cursor should be in the search box by default)
  • Select Phaser 4500 which will appear automatically as you type in 4500.
  • Click on the Support link
  • Click on the Start Troubleshooting link. This will open up a new browser.
  • In the lower right corner of the new browser screen there is a search field.  Type "registration" without the quotes and click on the Search button.
  • Click on item #4 (Image Is Not Registered Or Centered On The Page).
  • Follow the steps in this solution to resolve your misregistration issue.

 

I hope that this helps!  Please let me know if it does not though.

John

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miscellaneous
New Member
New Member

Re: Phaser 4500N left edge registration off / misalignment / alignment issue

I am having this same problem with my Phaser 8560.  Regardless of document margins, the page prints off-center leaving a wider margin on the right.  It has nothing to do with the paper size or which paper tray I use.  

 

I have been told there is no way to fix this, but I find it hard to believe that a 2 year old machine with less than 20,000 copies could become worthless because of inherent problems in the printer.  This is an issue which needs to addressed because, evidently, it is affecting more than one printer model.  I am a graphic designer and this affects my work tremendously.

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