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denna New Member
New Member

Phaser 4500N printing garbage

Under Windows 8.1 64-bit with the latest printer driver from Xerox.com, the Phaser 4500N printer frequently prints out garbage characters from Internet Explorer 11 and Windows XPS Viewer.

 

The printer has to be turned off and the paper removed from the paper path.

 

Rebooting sometimes, but not always, can allow printing to come out correctly.

 

I read a web page that mentioned that, in the registry, the DependOnService key shows RPCSS http.

 

   http://social.technet.microsoft.com/Forums/en-US/a076e90c-bbf6-4b35-baff-3942f491b2db/reinstalled-pr...

 

Would a firewall be causing this ?

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3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 4500N printing garbage

Hi denna,

Thank you for using the Support Forum. Please try the PCL driver and see if that fixes the issue.  It sounds like postscript errors.  If the PCL driver does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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denna New Member
New Member

Re: Phaser 4500N printing garbage

Neither the latest Xerox 4500N PCL or PS driver works 100% of the time.

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Re: Phaser 4500N printing garbage

Hello denna,

 

I suggest that you contact the support center by one of the following:

  1. 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET
  2. Fast Track to the Expert click this link
Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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