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sel1212 New Member
New Member

Phaser 4600 Toner Empty! message

I have a Phaser 4600 for use by studnets and faculty in a school.  The printer is less than a year old, and I am on my second toner cartridge. The first time I replaced the toner cartridge, the printer gave me warnings that the toner was getting low. i don't remember the exact number, but it warned me when I had a certain number of pages left to print. However, today, without warning, the printer gives an error message that the Toner is empty. Again, there was no warning leading up to this message. The printer will not print the jobs in queue because it registers the toner as empty. I have tried taking the toner cartridge out and shaking it and replacing it to no avail. Is it possiblie the "toner empty!" message is a mistake, or is there something I may have inadvertantly changed in the printer settings in which that warning message about the toner being low was disabled? If so, how do I get that message back???? It is essential for managing printing and planning ahead.

 

Thank you,

sel1212

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5 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 4600 Toner Empty! message

Hi sel1212,

Thank you for using the Support Forum. Please take a look at this solution for notifications.  The second part of the solution address the screen notifications.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Woodsy New Member
New Member

Re: Phaser 4600 Toner Empty! message

Typical useless response from a totally useless company.

 

I suggest you find a dictionary and look up the words "CUSTOMER" and "SERVICE".

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Kimzi Valued Advisor
Valued Advisor

Re: Phaser 4600 Toner Empty! message

Woodsy, most of the people here would have responded the same way when it comes to changing notification settings, it's easier to direct to an already made guide than writing one yourself.

 

I suggest you stop complaining and come up with a better response if you're not satisfied.

Being an ass will not solve anything.

 

ON Topic:

If the toner feels empty it probably is empty.

 


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Xerox Employee JohnS2-Xerox
Xerox Employee

Re: Phaser 4600 Toner Empty! message

Normally disabling the toner low warning message isn't possible (by accident)canceling the message is possible on some printers/copiers.



But depending on the amount of prints a day
And depending on the coverage (measured at 5% The ISO/IEC 19752 test procedure for monochrome printers )
a toner could be finished much sooner than the user(s) and printer thinks (it is going from the assumption that every print is 5% coverage)

that doesn't take away that the toner is empty unexpectantly.

But the solution is at hand.

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Xerox Employee JohnS2-Xerox
Xerox Employee

Re: Phaser 4600 Toner Empty! message

I have taken the liberty of lifting the solution to your problem (and the possible reason for not seeing the toner low message) from the link above.

 

I hope this solution will prevent any toners or drums being unexpectantly depleted. without warning

 

 

 

P.S CWIS is the web interface of the printer (access though typing in the ip address of the printer in the browser)

 

 

Alert Notifications can be set up to e-mail one or more e-mail addresses for a variety of printer and supply conditions.

NOTE: Users may be required to login as a System Administrator to view or modify settings within CentreWare Internet Services. If prompted, login using the System Administrator username and password. The default username is "admin", and the default password is "1111".

  1. Open CWIS.
  2. Click on the [Properties] tab.
  3. Click on the [General Setup] link.
  4. Click on [Alert Notification].
  5. In the Alert Preferencessection, click on the check box next to the required option(s):
    • Paper jam is detected
    • Toner is low
    • Toner is empty
    • Drum warning
    • Replace drum
    • Billing meter reads reported
    • SMart eSolutions enrollment is canceled
    • SMart eSolutions communication error has occurred
    • Security Settings reset
    • Job Accounting File Almost full
  6. In the Alert Recipient section, enter the e-mail address of the user that is to receive the alerts.

    NOTE: Multiple addresses may be entered. Separate each address with a semicolon.

  7. In the Supplies Managementsection, select the required options:
    • Reorder at - Sets the percentage at which the Toner Cartridge and / or Smart Kit Drum Cartridge Reorder Notification message will be displayed on the Display Screen on the Control Panel.
    • Toner Cartridge Status - Enables or disables the Toner Cartridge Reorder Notification on the Display Screen.
    • Drum Cartridge Status - Enables or disables the Drum Cartridge Reorder Notification on the Display Screen.
    • Cancel Current Reorder Message(s) - Removes an active Toner and / or Drum Cartridge Reorder Notification alert from the Display Screen.
  8. Click on the [Apply] button to save the changes.
  9. Close the browser window.
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