Phaser 4600 - double side bypass printing strange behavior

[kaika313]

Hi John,

thank you for your reply!

Sorry for my bad explanation... I tried to make a better example image which hope will be clearer.

We are using long-edge option.

Thank you

Regards

Karina

[JohnS2-Xerox]

Hi,

So if I understand you correctly (the prints are not that clear to me)
The prints from the bypass tray are flip on short edge?

Again sorry for the question but the pictures you posted aren't very clear to me

[kaika313]

Hi Cheryl,

we already checked knowledgebase and called Xerox, as I wrote... and we didn't find any solution for this.
This is a serious problem for us as we have to use tray 1 and by-pass simultaneously but with this mulfunction it's impossible.

Please could you just tell us if it's just a bug of our printer or if there's something wrong with all Phaser 4600?

Thank you for your help

Regards

Karina

[CherylO-Xerox]

Hello Karina.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 4600.

Alternatively, you can visit our Contact Us page for other support options.

[kaika313]

Hi, I'm writing about a Phaser 4600DN which has a strange behavior with bypass double-sided printing.

With every type of documents and any driver (PCL, PS) if we print from bypass tray with double sided option active machine prints like attached picture so:

in page number 1 (front) it prints second page upside down (as you can see in the bottom of page 1). On the backside (page 2) it prints first page upside down again...

This is what we did:

• updated to latest firmware--> not solved
• called Xerox technician :checked and changed printer internal card --> not solved
• use different files, computers, drivers --> not solved

So... we tried with other 2 Phaser 4600DN and..surprise! Exactly same behavior!

Do you have possibility to try with the same model and check if they have same problem? Is it a bug of this printer? Of course we tried also with other Xerox machine with by-pass and double sided printing and they print in the right way...

PS. it prints correctly double sided from other trays and so do the same other Phaser 4600.

Thank you

Regards

Karina