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kaika313 Valued Member
Valued Member

Phaser 4600 - double side bypass printing strange behavior

Hi, I'm writing about a Phaser 4600DN which has a strange behavior with bypass double-sided printing.

With every type of documents and any driver (PCL, PS) if we print from bypass tray with double sided option active machine prints like attached picture so:

in page number 1 (front) it prints second page upside down (as you can see in the bottom of page 1). On the backside (page 2) it prints first page upside down again...

This is what we did:

  • updated to latest firmware--> not solved
  • called Xerox technician :checked and changed printer internal card --> not solved
  • use different files, computers, drivers --> not solved

So... we tried with other 2 Phaser 4600DN and..surprise! Exactly same behavior!

Do you have possibility to try with the same model and check if they have same problem? Is it a bug of this printer? Of course we tried also with other Xerox machine with by-pass and double sided printing and they print in the right way...

PS. it prints correctly double sided from other trays and so do the same other Phaser 4600.

 

Thank you

 

Regards

Karina

 

Page 1.jpg

Page 2.jpg

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 4600 - double side bypass printing strange behavior

Hello Karina.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 4600.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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kaika313 Valued Member
Valued Member

Re: Phaser 4600 - double side bypass printing strange behavior

Hi Cheryl,

we already checked knowledgebase and called Xerox, as I wrote... and we didn't find any solution for this.
This is a serious problem for us as we have to use tray 1 and by-pass simultaneously but with this mulfunction it's impossible.

Please could you just tell us if it's just a bug of our printer or if there's something wrong with all Phaser 4600?

 

Thank you for your help

 

Regards

 

Karina

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Xerox Employee JohnS2-Xerox
Xerox Employee

Re: Phaser 4600 - double side bypass printing strange behavior

Hi,

So if I understand you correctly (the prints are not that clear to me)
The prints from the bypass tray are flip on short edge?

Again sorry for the question but the pictures you posted aren't very clear to me
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kaika313 Valued Member
Valued Member

Re: Phaser 4600 - double side bypass printing strange behavior

Hi John,

 

thank you for your reply!

Sorry for my bad explanation... I tried to make a better example image which hope will be clearer.

We are using long-edge option.

 

Thank you

 

Regards

 

KarinaPhaser4600 issue.jpg

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