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Community Manager
Community Manager

Re: Phaser 5550-Folds Paper Only From Tray3

Hello DaDave, 

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797. 

Community Manager

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Phaser 5550-Folds Paper Only From Tray3

Operating System: Not Specified

Intermittenly folds any size paper from tray 3 then the print job stops and control panel says "Wrong paper size , load tray 3 with letter".

Tray 1 and 2 work great.

Already replaced  Feeder Assembly, p/n 059K26934

Tried swapping paper cassette 2 with 3

Nothing obstructing the paper path coming from tray 3


Fold In Paper.jpg


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