Phaser 5550 Tearing Chunks out of Paper - Can't Find Pieces

[CherylO-Xerox]

Hi Katherine,

Thank you for using the Support Forum. Please take a look at the solutions/suggestions for wrinkled paper.  I know you are seeing ripping but the same solutions should help with the issue you are seeing.  If the tearing of the paper continues then please consider contacting your support centre for further assistance or service.

[KatharineS]

Hi all,

We have a Phaser 5550 that's recently started tearing big chunks out of our paper. The chunks that are getting ripped out must be in there somewhere, so I've gone through the manual to see if there's pieces of paper stuck in the common paper jam areas, but couldn't find anything. I've looked behind the toner, and tambour, opened every panel, and taken out the paper trays to look beneath. I only haven't taken off the back panel yet because it's very heavy and I'll need help to move it. I'm concerned that continuing to use it right now is a fire hazard.

So, questions: Has anyone had this issue before, how did you solve it? In which area of the printer could this be happening?

Exhibit A:

Thank you in advance!