Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎02-20-2020 02:46 PM

Re: Phaser 6010 - Drivers not working in windows 10

Hello lukec2000,

Maybe try uninstalling the printer, and then reinstalling it following these steps to see if that works.

If this doesn't work you may need to contact Support for more assistance.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Reply
lukec2000
New Member
New Member
‎02-18-2020 10:01 AM

Phaser 6010 - Drivers not working in windows 10

Product Name: Phaser 6010
Operating System: Windows 10 x64

Hi,

I've just finished setting up a windows 10 laptop this is a fresh install. I've downloaded the new 6010 drivers from this site and run the setup.

This is plugged in via USB not networked.

I ran the software installation and the product setup which has said the printer has installed correctly and asks for a reboot. However, this doesn't seem to show any printer when I check in printers/devices.

It still shows as an unknown device.

Any ideas, please?

0 Kudos
Reply