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GeekJen New Member
New Member

Phaser 6020/Wifi

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Hi

Just bought my first Xerox and I have a massive problem.

Whenever I try to print a document with an embedded picture via Wifi it doesn't get printed. Just the empty frame. Freakishly with the background from under the picture. When I print via USB, no such problem occurs.

Even when I convert the document into a PDF first and print that PDF, the picture (which is visible in the PDF) get's removed.

Another problem is that apperently there is no colour sync via Wifi. All colours look way off (far too dark) if not printed via USB.

Any solution?

I use Mac OS X 10.11.4 El Captain, Apple Pages and the latest printer driver.
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5 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6020/Wifi

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Since the driver is identical in both cases, I'm assuming that you are using the Generic PS driver on the wifi installation and not the Xerox driver.

 

1.GIF

 

2.GIF

 

With Xerox driver

 

Screen Shot 2016-04-18 at 2.47.42 PM.png

 

Without driver

 

wrong printing.png

 

 

 

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Joe
GeekJen New Member
New Member

Re: Phaser 6020/Wifi

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I'm using the Xerox driver AFAIK
The Phaser 6020 doesn't support Postscript.
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6020/Wifi

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If you were using the Xerox driver the features would be there.

 

I've tested this in 10.8-10.9 and 10.11 and in every case I have all features. Check your setup in System preferences because the driver cannot be the same in both installs.

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Joe
GeekJen New Member
New Member

Re: Phaser 6020/Wifi

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Thanks. Will check it out.
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GeekJen New Member
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Re: Phaser 6020/Wifi

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Thanks a lot. It works now! Never noticed the wrong driver usage. Oopps. Shame on me. You are a star!
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