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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎03-21-2016 01:48 PM

Re: Phaser 6022 Printing Black Page

First. Open a pdf and check what I have highlighted here matches your setup exactly.

 

Capture.GIF

 

If it turns out you are printing jobs from within a browser (especially Chrome) via a pdf plugin/extension. You will likely have to stop doing that, it is not reliable at all.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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mwb6
New Member
New Member
‎03-19-2016 11:26 PM

Phaser 6022 Printing Black Page

Product Name: Other - specify product in post

Hello

New to forum and looking for some help.

We recently purchased a 6022 and every once in a while the printer will fail to print a document and instead will print a black page.  I have searched troubleshooting, support, and this forum and not seen any reference to this problem or a solution.

I think that the documents being printed that turn out this way are PDF's. 

I am running OS X El Capitan with the latest driver (Dec '15).

If you have any ideas how to address this issue I would appreciate the assistance.

Thanks

Mark

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