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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Phaser 6022 Printing Black Page

First. Open a pdf and check what I have highlighted here matches your setup exactly.




If it turns out you are printing jobs from within a browser (especially Chrome) via a pdf plugin/extension. You will likely have to stop doing that, it is not reliable at all.


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Joe Arseneau
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New Member
New Member

Phaser 6022 Printing Black Page

Product Name: Other - specify product in post


New to forum and looking for some help.

We recently purchased a 6022 and every once in a while the printer will fail to print a document and instead will print a black page.  I have searched troubleshooting, support, and this forum and not seen any reference to this problem or a solution.

I think that the documents being printed that turn out this way are PDF's. 

I am running OS X El Capitan with the latest driver (Dec '15).

If you have any ideas how to address this issue I would appreciate the assistance.



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