Phaser 6022 invalid yellow message

[nickbaird]

Cheryl - thanks for replying. This situation is insane. I have bought an official cartridge and it doesn't work because of a region lock. I have now bought a much cheaper third party cartridge and it works just fine. Xerox is actively turning away my business for replacement cartridges.

[CherylO-Xerox]

Hi nickbaird,

Thank you for using the Support Forum. Please take a look at this post.  I know it is a different machine but the same answer applies.  Please consider contacting your support centre for further assistance.

[nickbaird]

Hi

I have a Phaser 6022 bought in Nov 2015 via Amazon in the UK.  I have just had to replace the yellow cartridge, so bought a genuine Xerox one, again through Amazon in the UK.

However, when I install the new cartridge I get a message "invalid yellow", and the printer will not respond to any of the menu buttons.  I returned the cartridge and got a replacement (again, genuine Xerox) and I get the same error message.

I assume Amazon aren't selling fake cartridges (they came in Xerox boxes with a hologram on the side).

Can anyone suggest a solution?  Is the printer faulty?

Thanks.