cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Phaser 6022 invalid yellow message

Hi

 

I have a Phaser 6022 bought in Nov 2015 via Amazon in the UK.  I have just had to replace the yellow cartridge, so bought a genuine Xerox one, again through Amazon in the UK.

 

However, when I install the new cartridge I get a message "invalid yellow", and the printer will not respond to any of the menu buttons.  I returned the cartridge and got a replacement (again, genuine Xerox) and I get the same error message.

 

I assume Amazon aren't selling fake cartridges (they came in Xerox boxes with a hologram on the side).

 

Can anyone suggest a solution?  Is the printer faulty?

 

Thanks.

 

 

0 Kudos
2 Replies
Highlighted
Community Manager
Community Manager

Re: Phaser 6022 invalid yellow message

Hi nickbaird,

Thank you for using the Support Forum. Please take a look at this post.  I know it is a different machine but the same answer applies.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
New Member
New Member

Re: Phaser 6022 invalid yellow message

Cheryl - thanks for replying. This situation is insane. I have bought an official cartridge and it doesn't work because of a region lock. I have now bought a much cheaper third party cartridge and it works just fine. Xerox is actively turning away my business for replacement cartridges.
0 Kudos