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New Member
New Member

Phaser 6120, "paper jam transfer",test paper very light

 

Got a used Phaser 6120, the symptoms:

every time, turn on printer, I will see "starting printing", then "initialization" "warm up",

Finally, the test paper goes out. There are a few characters on paper and very light but toner powder of most characters and logos sticked on transfer belt. The error message comes "paper jam transfer" . Open the cover of printer, touch top portion of fuser and do not feel very hot that may be right or wrong. When printer printing the test paper, I can see red light on low portion of fuser from side of printer. I do not know that transfer belt should roll when it printing.

Any idea?

Thanks!

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Community Manager
Community Manager

Re: Phaser 6120, "paper jam transfer",test paper very light

Hi jwu_boca,

Thank you for using the Support Forum. Please take a look at the solutions for the paper jam transfer message and see if these help.  Also search on the other issues you are having on the support page for your Phaser 6120.  If you are unable to find a resolution please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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