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EvoluzioniWeb New Member
New Member

Phaser 6121 paper size problem

Hello,

 

i have a strange problem with phaser 6121mfp

 

When a print (from any pc) the page will be printed, but i  receive an error "paper size problem" if i confirm, the printer we will back online. I check configuration and driver and everything is correct.

I also try to clean loader roller, but nothing change.

 

Anyone have some idea?

thanks for reply.

 

best greetings

Alex

 

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8 Replies

Re: Phaser 6121 paper size problem

Hi Alex,

Thank you for using the Xerox forum.

 

I would suggest that you review the following solutions to see if there is anything that can help us understand and resolve this issue.

  

 

 

 

 

If these do not resolve your issue you may consider contacting our specific product support experts at the following link:

Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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EvoluzioniWeb New Member
New Member

Re: Phaser 6121 paper size problem

Hello

i tried, and the problem is now more complex.

If i try to print in monochrome, i have no problem. perfect align and print.

if i print in color mode, i have a jam on fuser. 

 

I think there are different paper path for color and monochrome print, but i dont find any difference.

 

Any idea?

 

Greetings

Alex

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Leff New Member
New Member

Re: Phaser 6121 paper size problem

Hi!

I got exactly same problem.

Monochrome printing is ok, but when it prints in colour, image gets shifted towards the top edge of a sheet more and more with every new page printed, eventually it ends up with a fuser jam.

Have any solution?

cwolter New Member
New Member

Re: Phaser 6121 paper size problem

Hi,

same here.

The problem is that we have 3 6121 MFP out of 4 that are experiencing the same behaviour since a few months.

We tried to explain the reason and ended up with two possible causes:
- The firmware is time bombed... :smileywink:
- The "new" replacement cartridges have some difference in size or in sensor placement.

I suppose this is the best guess, because the latter to show the problem is the least used, so the replacements were installed later than the other 2..... mmmmm

And the monochrome print uses one color cartridge and not 4, so the path / the processing is different...

 

Somebody has a comment to share ?

 

Carlo

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Community Manager CherylO-Xerox
Community Manager

Re: Phaser 6121 paper size problem

Hi cwolter,

Thank you for using the Support Forum. Please take a look at the solution for image shift and see if any of the solutions will help in your case.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Leff New Member
New Member

Re: Phaser 6121 paper size problem

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Ian1367 New Member
New Member

Re: Phaser 6121 paper size problem

Hello
I have the same error message whether I try printing in b/w and colour which I think leads to a jam at the fuser. Has anyone solved this?
Thanks
Ian
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ffernandes New Member
New Member

Re: Phaser 6121 paper size problem

Hello

I have the same problem, when I print it says that the paper size is incorrect and after de second sheet it jams.
Does anyone have a solution for this?

Thank you
Filipe
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