i have a strange problem with phaser 6121mfp
When a print (from any pc) the page will be printed, but i receive an error "paper size problem" if i confirm, the printer we will back online. I check configuration and driver and everything is correct.
I also try to clean loader roller, but nothing change.
Anyone have some idea?
thanks for reply.
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i tried, and the problem is now more complex.
If i try to print in monochrome, i have no problem. perfect align and print.
if i print in color mode, i have a jam on fuser.
I think there are different paper path for color and monochrome print, but i dont find any difference.
I got exactly same problem.
Monochrome printing is ok, but when it prints in colour, image gets shifted towards the top edge of a sheet more and more with every new page printed, eventually it ends up with a fuser jam.
Have any solution?
The problem is that we have 3 6121 MFP out of 4 that are experiencing the same behaviour since a few months.
We tried to explain the reason and ended up with two possible causes:
- The firmware is time bombed... :smileywink:
- The "new" replacement cartridges have some difference in size or in sensor placement.
I suppose this is the best guess, because the latter to show the problem is the least used, so the replacements were installed later than the other 2..... mmmmm
And the monochrome print uses one color cartridge and not 4, so the path / the processing is different...
Somebody has a comment to share ?
Thank you for using the Support Forum. Please take a look at the solution for image shift and see if any of the solutions will help in your case. If this does not help please consider contacting your support centre for further assistance.
i strongly believe that you use refilled toner so:
1) the color toners have different chip - i think that all 3 toner should have the same brand chip, or
2) the chip that the toner(s) use is incompatible with the device..
I am very ungry and disappointed with xerox because we do not have an official and correct answer.
(not to mention that each original toner costs 90€!)