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Phaser 6125- splotchy toner

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Hello,

 

We had a user replace the yellow toner in the Phaser 6125 after which a document was sent but it where there should have been solid yellow areas the yellow was mixed in with cloudy white areas.  I ran some demo prints from the printer and they appeared fine.  But when another document was printed from a different computer the cloudy yellow area remained.

 

I asked the user to replace the yellow toner and she reported back that the problem was worse.  Again I printed a demo page from the printer and this time I noted that the cloudy yellow covered all white areas of the paper as well as the yellow areas.

 

I have since asked the user to purchase an Imaging Unit in an attempt to correct the problem. 

 

I am I following the correct path or is there something else that is the cause of this?

 

Thanks in advance.

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Community Manager
Community Manager

Re: Phaser 6125- splotchy toner

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Hi TechMike,

Thank you for using the Support Forum. Please take a look at the solutions for faded prints for one color.  You are on the right path, if none of the solutions clear up the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: Phaser 6125- splotchy toner

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Once the imaging unit has been installed (we were off on break) I will let you know if that corrected the problem.

Thanks for the reply.

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Re: Phaser 6125- splotchy toner

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Replacing the imaging unit corrected the problem. Thank you for your help.