Our school has two XEROX Phaser 6180s, plugged directly into our network via the Ethernet jack on the back of the printers.
They are not running through any sort of print server. Our network is almost exclusively Mac, but our business office does have several Windows machines. The Macs can all see the Phasers on the network just fine using the Bonjour/mDNS service and can print to them without issue. The Windows machines however cannot see the printers at all in the Add Printer menu, and even attempting to do a manual connection via IP address and hostname does not work either. We can however ping the printers successfully from the Windows workstations, and we can also access the CentreWare Internet Services internal configuration menus from these Windows computers, but we cannot add them as printers and they are not discoverable at all. I have checked and re-checked all of the settings numerous times and things look fine so we're stumped. We also just purchased a new Phaser 6700 and the Windows machines are having no problem at all adding that printer and seeing it, and the settings are near identical to the other Phasers. Thank you very much for your time and help on this issue!
Solved! Go to Solution.
Windows uses SNMP to discover, and jobs are submitted by either RAW (port 9100) or LPR (port 515)
Looks like someone un-checked those boxes. (None of these would be used by the Macs
Or possibly messed with their specifics.
Thanks very much for the response, but unfortunately this did not help. All of these protocols were already enabled and properly configured. However, I was able to find a working solution!
I dug this up in the dark depths of these forums, but this works if you are having issues adding a Phaser 6180 (as well as the 6280 and I'm sure other models are affected by this bug too) with Windows 7 and greater over a LAN.
From a Xerox support engineer:
"They need to install the global driver, then go into the printers port and make it LPR, with “lp” as the queue name, make sure “LPR byte Counting” is not enabled, SNMP doesn’t matter."