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Phaser 6180 spotted pattern after replacing cyan cartridge

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Product Name: phaser 6180mfp
Operating System: Windows 10

Out 10yr old phaser 6180mfp was functioning extremely well until last week. After replacing an empty cyan cartridge with a new one (original Xerox), the printer started printing a blue (Cyan) pattern when printing in color.

Suspecting a defective toner cartridge, we replaced it with another new original Xerox cartridge,unfortunately to no avail. The fuser unit and transfer belt unit had both been replaced fairly recently (about a year ago).

I have seen similar reports of the phenomenon but none offered a solution. Can anyone shed some light on this please?

img-200128155821-0005.jpgimg-200128155821-0001.jpgimg-200128155821-0002.jpgimg-200128155821-0003.jpgimg-200128155821-0004.jpg

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Valued Advisor
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Re: Phaser 6180 spotted pattern after replacing cyan cartridge

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Hi,

Even if you replaced the cartridge I assure you is defective. If you have buy it from Xerox or from an authorized partner claim the warranty.

 

Gabi

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Re: Phaser 6180 spotted pattern after replacing cyan cartridge

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Thank you for your reply Gabi!

Both new original Xerox toner cartridges were acquired from an authorized seller on different dates and show identical problems.

I am not doubting your expertise, it just seems very unlikely they both have an identical problem unless Xerox had a problem with a certain production batch. If that is the case, I expect Xerox would take responsibilty. Will give Xerox a call to find out.

I have seen posts with similar problems e.g.

https://forum.support.xerox.com/t5/Printing/Phaser-6180-printing-pattern-after-cartridge-replacement... 

and

https://forum.support.xerox.com/t5/Printing/Phaser-6180mfp-patterns-while-printing-in-color/td-p/199... (the shape of the spots seems identical to my problem)

Unfortunately there was no conclusive resolution.

All help is highly appreciated!

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Re: Phaser 6180 spotted pattern after replacing cyan cartridge

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Gabi, you were absolutely right. I tried TWO ORIGINAL XEROX toners that had a similar defect. Spoke to supplier and to Xerox; both claimed the printer must be defective.

Purchased a refill knock-off for a quarter of the price of an original and it works fine!!!

Needless to say I am shocked by this total lack of responsibility by Xerox. Big warning to all users: expensive original Xerox toner cartridges are no guarantee at all for proper functioning.

Thanks again Gabi!

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