Phaser 6180MFP-D: How to enable color printing

[bgoodr]

I'm am having problems printing in color on a Phaser 6180MFP-D printer. It prints in what seems to be greyscale.

I'm using this PPD file:

LinuxCupsPrinterPkg/xrx6180dn.ppd

That I downloaded and extracted from https://www.support.xerox.com/en-us/content/61334

I'm running Xubuntu 20.04 with CUPS 2.3.1.

I am able to setup the printer using CUPS from its web interface, but when printing a page from Google Chrome, it prints out in greyscale.

I've looked through all of the settings and they seem like they are all set correctly to print in color. I don't know what all of the color-related settings do, but none of them say "print in black" or "print in greyscale".

Here is a screenshot of the CUPS page with the relevant options:

https://i.stack.imgur.com/auPNC.png 

I am able to print in color from Windows 10 using the drivers I installed per https://forum.support.xerox.com/t5/Printing/Phaser-6180MFP-D-How-to-enable-2-sided-double-sided-prin...

So this seems like a PPD specific or CUPS specific configuration setting that I'm simply figuring out.

Anyone have any ideas?

Thanks,

Brent

[CathyO-Xerox]

Hello bgoodr,

I have info on how to set up default color option in Windows. For Cups, I would recommend speaking with the 2nd Level Network Support Specialist at: 1-800-821-2797

[bgoodr]

I called 1-800-821-2797. It had an automated system that requires me to supply a serial number. I could not find one on the back of the printer. I searched for "serial" inside the user guide but it showed nothing. How do I find the number to answer the automated system on the phone?

[TammyL-Xerox]

Hello bgoodr, 

Please use this link to find the serial number for your printer. 

[bgoodr]

Thanks Tammy.

[GabiE-Xerox]

Hi,

You can find machine serial number on the printed Configuration Report, or by removing the fuser module on a label on the left side of the chassis.

Gabi