Many thanks for your reply. You're correct.. my bad. They are both 6250DP
Both have hardly doen any work as to what they say they can do.. Here is one..
Total Sheets Printed: 14949
One-Sided Prints: 7553
Two-Sided Prints: 7396
Total Pages Printed: 21453
Black and White Pages: 2187
Color Pages: 18574
Letter/A4 Pages: 21453
Paper: 20223
Transparency: 0
Other: 1230
Media Used Sheets: 14949
Paper: 14169
Plain Paper-Letter: 3
Plain Paper-A4: 13843
Heavy Plain Paper-A4: 323
Thick Card Stock-A4: 591
Letterhead-ISO B5: 30
Label-A4: 159
1. At start of printing get a whirring sound and then paper jam.
This is random and may be like for a while, then it is okay for a while. Once paper is cleared it usually works.
I would guess humidity, but jams certainly have no cause related to a driver or submission method
I just now printed from the 6250 admin. Usage Report and got a jam... Alway says at Registration. When I clear it from inside, it stops again when the half fed paper from the tray iscomes in. I usually take the tray paper out first before I open, but sometimes do not.
Yesterday I spoke to a printer techie and he thinks it may be the feeder solinoid gone.
2. At times we get a'Wrong Paper' in Tray 2. (meaning Letter not A4 etc) I onl;y use A4 never Letter
This could be related to app /submission method, check if for instance Adobe reader, that choose paper source by pdf page size isn't checked, or that it only happens from apps that do not by default invoke the driver at all (Chrome/Indesign)
This is also very random
Yes I always check the size before I print however maybe it is overridden at times.
I think if I Cancel the print on the machine and print again it is fine, but I will have to check that again. I might also cut some paper to letter size and see if it works
Trouble is it is so random it is hard to track especially as I do not have the time to just 100% focus on it.
We have taken paper in/out of tray, taken tray out and inserted again, moved tabs in tray, changed paper.
Usually once we Cancel print and restart, this clears.
This would imply the printer is the problem, and that the guides are possibly moving, check that the printer itself knows what is loaded when the job fails via the driver or CWIS
I have swapped the trays from both machines but it is still the same random error on both.
Also is there a Diagnostic mode? I can get to each printer's Admin via the LAN but can't see anything there to help.
Probably not, and if there is, you would need a service manual to find out how to access it, Diagnostics on Xerox devices are not open to customer access.
I did see in the software Admin area that there is a link to a tool. However on both machines at this url, http://www.officeprinting.xerox.com/PhaserSMART/index.cfm
I get a white page and this text. usa7061vm1097
PhaserSMART® Diagnostic Tool is an automated, internet-based, support system. Through your browser, diagnostic information is sent from your Phaser® printer to our system for analysis. PhaserSMART examines the information, diagnoses the issue and walks you through a proposed solution.
I do appreciate your help. I bought a ColorQube8570 so when they give me the problems I can still print, however the ink cost seems every high than it should be.
Many thank again. I do hope I can find an economical fix.
David
