Phaser 6280 - Invalid Black Toner

[HG-Admin]

One of my users has replaced the black cartridge in a Phaser 6280 printer with one that is supposedly compatiable with XeroxPhaser 6280. She receives an "invalid black" error message after installing. Is there a way to make this work or has she wasted her money on a remanufactured cartridge? 

[Kimzi]

Hey you!

Is this a genuine toner? if not, yes she did waste her money as the genuine toners have a chip on the back.

Best Regards

Kimzi

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[HG-Admin]

By genuine do you mean Xerox brand?

[Kimzi]

Hi, HG!

Yes indeed!