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IcecreamLtDan New Member
New Member

Phaser 6280 error 024-371

     Good morning, I did a search on the forums for this issue, but I didn't see any results for it.  I have a customer that brought in their machine with this error code.  According to the service manual, the most likely cause was the Image Processor bd.  I ordered that board and one of our other techs installed it when it came in and the error message remains.  According to the manual, the next step was to replace the MCU board.  The board was ordered and it also did not solve the problem.  Obviously, there could either be a problem with the wiring harness that connect the IP board to the MCU board, or possibly one of the boards we received is bad.  Before I go any further though I wanted to check with the people here and see if they've encountered something like this before.  We don't service many of this model machine here, so we don't have a lot of experience with them.  Thanks for any help you can provide.

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 6280 error 024-371

Hello IcecreamLtDan,

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 6280

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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IcecreamLtDan New Member
New Member

Re: Phaser 6280 error 024-371

Thanks for responding. The final resolution was the customer went and bought an HP 55525 and turned this machine in for recycling.