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Sean1972
New Member
New Member
‎08-02-2011 05:07 PM

Phaser 6350 - Fuser Problem?

Product Name: Other - specify product in post

We have a Xerox Phaser 6350 and I was printing some copies today, when I looked over and it stopped printing magenta. So, I replaced the toner cartridge and opened the printer to make sure that everything was clean.

 

When I closed the printer, the red light stayed on and read: "Install or Reseat Fuser - Press?"

 

So, I went in and took the fuser out, looked over it and put it back in, but when I closed the printer, the red light stayed on. I spent 30 minutes trying to figure it out, but I cannot get anything to change. Does this basically mean that we need a new fuser? It's been printing fine, until the toner ran out.

 

I just find it hard to believe that the toner ran out and the fuser's life ran out at the same time.

 

Any Ideas?

 

Thanx,

Sean

 

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JohnM-Xerox
Xerox Employee
Xerox Employee
‎08-05-2011 08:00 AM

Re: Phaser 6350 - Fuser Problem?

Hello Sean1972,

 

By any chance, when you removed the fuser and put it back in, was the machine still on?

 

If so, that triggered a Fuser Failure Error which would explain why the red light stayed on.  Your fuser is not necessarily dead yet and there is a procedure that you can follow to resolve the Fuser Failure Error.

First: Turn the machine off by hitting the power switch on the right side of the machine (near tray 2).  Please be careful - the fuser may be HOT!  Remove and re-install the fuser and make sure it gets locked into position.  Turn the power back on.  This should resolve the Fuser Failure Error if that is what happened.

 

John

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