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Andre2
New Member
New Member

Phaser 6500 insert the cyan cartridge

Product Name: Phaser 6500
Operating System: Windows 10
My printer (Phaser 6500) says: I should insert the cyan cartridge.
I inserted a new cyan cartridge, but he continues to write: I should insert the cyan cartridge.
I can't even print in black and white anymore.
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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Phaser 6500 insert the cyan cartridge

Hello Andre2,

It sounds like you have either an invalid or defective cartridge in your device.

Thanks,
CathyO-Xerox
Community Manager

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Andre2
New Member
New Member

Re: Phaser 6500 insert the cyan cartridge

No, I installed a genuine cyan Xerox cartridge.
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