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wgraves07 New Member
New Member

Phaser 6500 - new yellow toner but yellow is not printing

I have taken out the toner and shaken it, but yellow still not printing, and color images look awful. Any help greatly appreciated.

 

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8 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6500 - new yellow toner but yellow is not printing

Menu > Admin > OK > Maintenance > OK > Adjust Color Reg > OK > Auto Adjust > OK

 

And follow niveks post here:

 

 

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Joe
wgraves07 New Member
New Member

Re: Phaser 6500 - new yellow toner but yellow is not printing

Thanks, but it didn't work I think the printer has a hardware problem. Printing out the Pantone color chart, and all yellow boxes are still not showing up on paper.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6500 - new yellow toner but yellow is not printing

And oddly that is exactly what Niveks post typically solves.

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Joe
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wgraves07 New Member
New Member

Re: Phaser 6500 - new yellow toner but yellow is not printing

I pulled out the imaging Unit and cleaned it and there was no yellow toner on it, but there was lots of cyan, black and magenta. I'll try the menu fix again now that I finished cleaning it and turned it back on.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6500 - new yellow toner but yellow is not printing

Again, follow the link in Niveks post, it fully explains step by step how to go into diagnostics and run the toner motor to move the toner into position.

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Joe
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wgraves07 New Member
New Member

Re: Phaser 6500 - new yellow toner but yellow is not printing

Printer still doesn't print yellow, any other ideas ?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6500 - new yellow toner but yellow is not printing

Nope, since you have done into diagnostics and forced it to empty toner directly into the machine and still have nothing coming out the issue has no relation to the toner, has to be a drum problem, not the toner.

 

You will need to either replace more stuff or get a service tech to figure it out

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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wgraves07 New Member
New Member

Re: Phaser 6500 - new yellow toner but yellow is not printing

OK Thanks

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