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New Member

Phaser 6500 not printing out of the box

Printer arrived yesterday, it is saying there is a paper jam in tray 1. There is no jam and the printer has never been used. 

 

I have opened it up, checked for jams - obviously no jams. 

 

Please assist

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Valued Advisor
Valued Advisor

Re: Phaser 6500 not printing out of the box

Hi, Phin!

 

It's probably a ghost jam issue, sensor fault.

Call Xerox and ask for a engineer or a replacement.

 

Best Regards

Kimzi


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