Phaser 6500 not printing out of the box

[Phin]

Printer arrived yesterday, it is saying there is a paper jam in tray 1. There is no jam and the printer has never been used. 

I have opened it up, checked for jams - obviously no jams. 

Please assist

[Kimzi]

Hi, Phin!

It's probably a ghost jam issue, sensor fault.

Call Xerox and ask for a engineer or a replacement.

Best Regards

Kimzi

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