Thank you for using the Support Forum. In order to print duplex you must have a Phaser 6600 DN. If you do not have the DN them there is nothing you can do to make it print duplex. If you have the DN then make sure you have the up-to-date driver for your PC OS. If the printer continues to not duplex then service would have to be called. Joe has given you all the possible solutions for getting it to work if it still is not working then service is your next option or call in to the support centre.
I hope you're still reading my emails.
Anyway, to clarify, in the current Device Settings for the printer, it specifically says
Paper Tray Configuration - 1 Tray
Duplex Unit - Not Available
That was the reason for my email. At the time I sent it, I didn't know what "Duplex Unit" implied, and I thought it was referring to the number of trays.
When I first installed the printer, it was printing double-sided. It did this for a couple of days, then changed to single side.
I'm pretty sure that whatever is stopping it now from printing 2-sided is software related. Is there any local control on the printer itself, which switches it to single side, and which I might have accidentally triggered?
There are two models of this printer - one has a single tray and the other has two trays. Mine has the single tray. I think there are different drivers for the two variations. Did you perhaps send me a two-tray driver?
but it is a duplex unit - when I first installed it, it was printing two-sided. What could have happened to change this?
I'm sorry for your frustration, but I'm frustrated too. What could have happened to disable the duplex mode?
I am absolutely done with this thread.
Duplex is literally the option that turns the paper over, if you don't have a duplex unit it is absolutely impossible to print 2 sided .
I cannot help you. Maybe someone else will, but I am done.
I did all that, and it still prints single side only. It shows double sided as "not available".
The printer driver is listed as "Xerox Phaser 6500 DN PS, x64, Type 3 - User Mode".
Is there any other configuration option I might have inadvertently activated? When I first installed the printer (for the first couple of days) it printed two-sided.
Right-click the start menu and go to Control Panel
Go to Devices and printers
right click the 6500 and go to Printer properties > Advanced (2) > New Driver (3)
Go to Next > Have Disk > Browse > Computer > C: > Xerox
Choose xrpsmpei.inf and click all the next, continue etc etc that appear.
When completed, go back into Printer properties and select the Device Settings tab and make sure Duplex Unit = Available
I've confirmed that the contents of C:\Xerox are what you sent me. To reconfirm, I'm including the directory of C:\Xerox at the end of this email.
In spite of this, when I plug in the printer, it gets allocated the single-side driver, specifically Xerox Phaser 6500N PS, and prints single-sided.
It looks to me that something is allocating this driver regardless of the contents of c:Xerox. Either that or I'm overlooking something obvious.
I'm beginning to think that I might have to give up and stick to single side printing.
Below is the current content of C:\Xerox
Volume in drive C is Windows
Volume Serial Number is 647E-9350
Directory of C:\Xerox
02/23/2017 04:14 PM <DIR> .
02/23/2017 04:14 PM <DIR> ..
08/02/2016 03:20 PM 213 APWinstall.bat
04/18/2007 11:27 AM 13,103 Net-SNMP.htm
11/28/2012 10:51 AM 278 readme.txt
02/23/2017 04:14 PM 0 xeroxdir.txt
05/07/2010 10:53 AM 546 xr6500dn.gd_
03/25/2010 11:29 AM 160 xr6500dn.in_
11/29/2011 06:21 PM 10,796 xr6500dn.pp_
11/11/2011 11:32 AM 22,404 xrpscmpd.dl_
10/21/2015 02:06 PM 2 xrpscmpe.cfg
08/19/2010 05:08 PM 129,552 xrpscmpe.ch_
10/21/2015 02:05 PM 221,011 xrpscmpe.fp_
09/08/2015 06:34 PM 79,833 xrpscmpl.dl_
11/11/2011 05:56 PM 73,810 xrpscmpn.dl_
08/20/2012 06:55 PM 109,061 xrpscmpo.dl_
10/21/2015 02:06 PM 65,807 xrpscmpr.dl_
10/11/2012 06:16 PM 382,768 xrpscmps.dl_
06/25/2008 11:48 AM 438 xrpscmps.xm_
10/21/2015 02:06 PM 200,490 xrpscmpu.dl_
06/25/2008 11:48 AM 527 xrpscmpw.xm_
11/28/2011 10:56 AM 319,627 xrpscmpx.dl_
10/22/2015 11:43 AM 17,945 xrpsmpei.cat
10/22/2015 10:44 AM 4,370 xrpsmpei.inf
05/07/2010 10:52 AM 504 xrx6500n.gd_
03/25/2010 11:29 AM 160 xrx6500n.in_
11/29/2011 06:21 PM 10,799 xrx6500n.pp_
25 File(s) 1,664,204 bytes
2 Dir(s) 80,962,170,880 bytes free
I tried "HPuniversal port monitor" but it just told me "not supported" so that's not the right selection !!
I'm reluctant to try anything else for fear of making things worse!