Phaser 6500 stopped double sided printing

[CherylO-Xerox]

Hi Scotsman101,

Thank you for using the Support Forum. In order to print duplex you must have a Phaser 6600 DN.  If you do not have the DN them there is nothing you can do to make it print duplex.  If you have the DN then make sure you have the up-to-date driver for your PC OS.  If the printer continues to not duplex then service would have to be called.  Joe has given you all the possible solutions for getting it to work if it still is not working then service is your next option or call in to the support centre. 

[scotsman101]

Hi Joe,

I hope you're still reading my emails.

Anyway, to clarify, in the current Device Settings for the printer, it specifically says

Paper Tray Configuration - 1 Tray

Duplex Unit - Not Available

That was the reason for my email. At the time I sent it, I didn't know what "Duplex Unit" implied, and I thought it was referring to the number of trays.

When I first installed the printer, it was printing double-sided. It did this for a couple of days, then changed to single side.

I'm pretty sure that whatever is stopping it now from printing 2-sided is software related. Is there any local control on the printer itself, which switches it to single side, and which I might have accidentally triggered?

Mike

[scotsman101]

There are two models of this printer - one has a single tray and the other has two trays. Mine has the single tray. I think there are different drivers for the two variations. Did you perhaps send me a two-tray driver?

[scotsman101]

but it is a duplex unit - when I first installed  it, it was printing two-sided. What could have happened to change this?

I'm sorry for your frustration, but I'm frustrated too. What could have happened to disable the duplex mode?

[Joe Arseneau]

I am absolutely done with this thread.

Duplex is literally the option that turns the paper over, if you don't have a duplex unit it is absolutely impossible to print 2 sided .

I cannot help you. Maybe someone else will, but I am done.

[scotsman101]

PS - my unit is not duplex but I think you might have sent me a duplex driver. Could that be a problem?

[scotsman101]

Hi Joe,

I did all that, and it still prints single side only. It shows double sided as "not available".

The printer driver is listed as "Xerox Phaser 6500 DN PS, x64, Type 3 - User Mode".

Is there any other configuration option I might have inadvertently activated? When I first installed the printer (for the first couple of days) it printed two-sided.

Mike

[Joe Arseneau]

Right-click the start menu and go to Control Panel

Go to Devices and printers

right click the 6500 and go to Printer properties > Advanced (2) > New Driver (3)

Go to Next > Have Disk > Browse > Computer > C: > Xerox

Choose xrpsmpei.inf and click all the next, continue etc etc that appear.

When completed, go back into Printer properties and select the Device Settings tab and make sure Duplex Unit = Available

[scotsman101]

Hi Joe,

I've confirmed that the contents of C:\Xerox are what you sent me. To reconfirm, I'm including the directory of C:\Xerox at the end of this email.

In spite of this, when I plug in the printer, it gets allocated the single-side driver, specifically Xerox Phaser 6500N PS, and prints single-sided.

It looks to me that something is allocating this driver regardless of the contents of c:Xerox. Either that or I'm overlooking something obvious.

I'm beginning to think that I might have to give up and stick to single side printing.

Any ideas? 

Below is the current content of C:\Xerox

 Mike Parry

 Volume in drive C is Windows
 Volume Serial Number is 647E-9350

 Directory of C:\Xerox

02/23/2017  04:14 PM    <DIR>          .
02/23/2017  04:14 PM    <DIR>          ..
08/02/2016  03:20 PM               213 APWinstall.bat
04/18/2007  11:27 AM            13,103 Net-SNMP.htm
11/28/2012  10:51 AM               278 readme.txt
02/23/2017  04:14 PM                 0 xeroxdir.txt
05/07/2010  10:53 AM               546 xr6500dn.gd_
03/25/2010  11:29 AM               160 xr6500dn.in_
11/29/2011  06:21 PM            10,796 xr6500dn.pp_
11/11/2011  11:32 AM            22,404 xrpscmpd.dl_
10/21/2015  02:06 PM                 2 xrpscmpe.cfg
08/19/2010  05:08 PM           129,552 xrpscmpe.ch_
10/21/2015  02:05 PM           221,011 xrpscmpe.fp_
09/08/2015  06:34 PM            79,833 xrpscmpl.dl_
11/11/2011  05:56 PM            73,810 xrpscmpn.dl_
08/20/2012  06:55 PM           109,061 xrpscmpo.dl_
10/21/2015  02:06 PM            65,807 xrpscmpr.dl_
10/11/2012  06:16 PM           382,768 xrpscmps.dl_
06/25/2008  11:48 AM               438 xrpscmps.xm_
10/21/2015  02:06 PM           200,490 xrpscmpu.dl_
06/25/2008  11:48 AM               527 xrpscmpw.xm_
11/28/2011  10:56 AM           319,627 xrpscmpx.dl_
10/22/2015  11:43 AM            17,945 xrpsmpei.cat
10/22/2015  10:44 AM             4,370 xrpsmpei.inf
05/07/2010  10:52 AM               504 xrx6500n.gd_
03/25/2010  11:29 AM               160 xrx6500n.in_
11/29/2011  06:21 PM            10,799 xrx6500n.pp_
              25 File(s)      1,664,204 bytes
               2 Dir(s)  80,962,170,880 bytes free

[scotsman101]

I tried "HPuniversal port monitor" but it just told me "not supported" so that's not the right selection !!

I'm reluctant to try anything else for fear of making things worse!

Mike