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Joe Arseneau
Valued Advisor
Valued Advisor
‎01-19-2017 07:01 PM

Re: Phaser 6500DN won't recognize new black toner cartridge

Either the toner is defective (return for replacement) or the sensor in the printer was broken before/when it was put in.

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Joe Arseneau
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mbrogley
New Member
New Member
‎01-19-2017 10:32 AM

Phaser 6500DN won't recognize new black toner cartridge

Product Name: Other - specify product in post

Upon replacing the black high-capacity toner cartridge (106R01597) we still have the message "insert black cartridge" appearing on our printer. I have made sure the toner is loose inside the cartridge, tried turning the printer off & on, installing the cartridge several times, etc. Nothing is solving the problem. Yes, it is a genuine Xerox toner cartridge.

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