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Phaser 6510 Jamming 80lb Cover Stock

Product Name: Phaser 6510
Operating System: macOS 10.14 - Mojave

Looking for a color laser printer that will reliably print ~40 pages at a time without jamming, and I though I found my dream machine with the Phaser 6510. I use perforated Exact Gloss Coated 80lb Cover stock (216 gsm) to print memorial cards and am at my wits' end. 

I love the Phaser 6510 except for the fact that every page reads as a jam and I have to pull the bypass tray, reset and wait. That happens for every page, and this model is supposed to print up to 220 gsm. I'm using Glossy Cardstock as the media, downloaded the Xerox driver and used the Xerox specific settings in the print dialogue... Tried various voltage offsets and fuser temps. The images are beautiful when they come out, but it's just too cumbersome a process. I need something I can set and forget.

Am I doing something wrong?

(BTW, I used another brand's budget color laser for ~8 years with no problem until it suddenly had multiple issues--fuser, transfer belt--possibly because I was abusing it with heavier paper than it was rated for).

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Community Manager
Community Manager

Re: Phaser 6510 Jamming 80lb Cover Stock

Hello bpr103,

You need to make sure the paper in the tray and on the control panel description matches EXACTLY to the paper in the print menu. Size, type, and orientation need to match EXACTLY or you will get a jam message.

Community Manager

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