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knema
New Member
New Member

Phaser 6510 asking for reboot (117-319) over and over and....

Product Name: Phaser 6510
Operating System: Windows 10 x64

 

My 6510 is about 2-years old (built March, 2019) and has worked well until the past few weeks. Occasionly I had to unplug/ replug to get it to come on. Now, it constantly asks for a reboot if I turn the printer off it will not come back on for about 5-minutes and it's asking for another reboot. No mention of reboot method in the manual or anywhere online that I've found. Is the printer repairable or is it ready for the landfill?

Thanks,

Glen 

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3 Replies
gabiene
Valued Advisor
Valued Advisor

Re: Phaser 6510 asking for reboot (117-319) over and over and....

Hi,

Try to upgrade to the latest firmware version.

 

Gabi

knema
New Member
New Member

Re: Phaser 6510 asking for reboot (117-319) over and over and....

Hey Gabi,

 

Thank you for the suggestion; I have reinstalled the driver and tried to update the firmware but the printer is not found by the install tool by USB or Ethernet so no IP address. I have tried several USB ports front and rear and there's no recognition of the printer.

As soon as the printer comes on it's asking for a reboot. To reboot just turn off then back on? Is there a particular keypress or combination of key presses for a reboot? 

 

Glen

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gabiene
Valued Advisor
Valued Advisor

Re: Phaser 6510 asking for reboot (117-319) over and over and....

Hi,

In this case you will need a tech to perform LONG DIAG MODE or even NVM INIT MODE in Special Boot under the machine Diagnostic Mode .

 

Gabi