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rlumtai New Member
New Member

Phaser 6510 randomly exiting sleep mode, occasionally brings up error messages

Product Name: Phaser 6510
Operating System: Windows 10

Hi,

Recently bought a Phaser 6510DN for personal use 2 weeks ago.  Connected to my home network through a wireless adapter.  I have the latest drivers and have installed the latest firmware.

It has been printing mostly without issue, but I've experienced a few minor inconveniences - wondering if anyone has insight.

Occasionally (ie every 1-2+ hours) the printer will wake up from sleep mode, and display ready status, without any apparent cause/reason, and usually (see below) without any error messages/notifications.  I have heard it waking up in the middle of the night from my master bedroom accross from my office. None of these events are due to new print jobs being sent from the network or through google cloud.  It will then go back to power save mode and sleep mode after the default timers expire.  I have not changed any of the default power saving settings.  

The most recent time the printer did this, it was accompanied by an error message saying the K toner cartridge was missing, or installed incorrectly, and that I needed to correctly install it.  Logging onto the remote web service, the notification section showed that all 4 toner cartridges were not detected.  Powering off and on the printer along with reinstalling the drivers corrected this problem.   Important to note that I have not touched the toner cartridges ever since the printer was installed.

Could there be an explanation for the above?  Does this sound like a known bug and could there be a possible fix?  could I have a defective machine?

 

Any input appreciated.

 

Edit:  I went back and checked my fault history.  It seems I'm getting a 029-710 error repeatedly (sometimes every few hours, and then sometimes within a span of minutes).  Not sure what it means.

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Community Manager CathyO-Xerox
Community Manager

Re: Phaser 6510 randomly exiting sleep mode, occasionally brings up error messages

Hello,

I have searched our Knowledgebase and found THIS solution on how to set up the sleep mode. However, it sounds like there are other issues going on with your device. Because of that, I recommend contacting our support department for further troubleshooting. The number for our support department is 1-800-821-2797. Please have your device serial number ready as they will need that to authenticate you.

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

 

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!