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AustinGreyson
New Member
New Member

Phaser 6510 randomly exiting sleep mode, occasionally brings up error messages?

Product Name: Phaser 6510
Operating System: Windows 10

Hi,

Recently bought a Phaser 6510DN for personal use 2 weeks ago.  Connected to my home network through a wireless adapter.  I have the latest drivers and have installed the latest firmware.

It has been printing mostly without issue, but I've experienced a few minor inconveniences - wondering if anyone has insight.

Occasionally (ie every 1-2+ hours) the printer will wake up from sleep mode, and display ready status, without any apparent cause/reason, and usually (see below) without any error messages/notifications.  I have heard it waking up in the middle of the night from my master bedroom accross from my office. None of these events are due to new print jobs being sent from the network or through google cloud.  It will then go back to power save mode and sleep mode after the default timers expire.  I have not changed any of the default power saving settings.  

The most recent time the printer did this, it was accompanied by an error message saying the K toner cartridge was missing, or installed incorrectly, and that I needed to correctly install it.  Logging onto the remote web service, the notification section showed that all 4 toner cartridges were not detected.  Powering off and on the printer along with reinstalling the drivers corrected this problem.   Important to note that I have not touched the toner cartridges ever since the printer was installed.

Could there be an explanation for the above?  Does this sound like a known bug and could there be a possible fix?  could I have a defective machine?

 

Any input appreciated.

 

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1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Phaser 6510 randomly exiting sleep mode, occasionally brings up error messages?

Hi AustinGreyson,

Thank you for using the Support Forum. Please make sure you have set the sleep option correctly. Also check that the port is set correctly:

Click right on the print driver and click on "Printer Properties”

Click on "Ports” tab, click on "Add port”, select "Standard TCP/IP port” , click on "New port” and set printer  IP and in the next window click "Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to uncheck "LPR Byte Counting Enable" and "SNMP Status Enabled".

If this does not help please try upgrading the firmware to the latest release

If none of this fixes the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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