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Beaumontwoolf New Member
New Member

Phaser 6510 will not print via network

Operating System: Windows 10 x64

I have a Xerox Phaser 6510 connected to an Ethernet network. Unit works OK printing from 2 PCs (1 Windows 7, 1 Windows 10) on same network but will not print from a 3rd (Windows 10 - jobs just stay in print queue). Can print from this PC to other (Canon) printer on network. Have uninstalled/reinstalled drivers several times but no change. Any suggestions welcome!

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4 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 6510 will not print via network

Disable SNMP on the port on the affected PC.(Make sure nothing is in the print queue first)

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Do not under any circumstance use a WSD port and make sure you don't pick the printer from the list when you install it, choose the printer I want isn't listed. (Because MS absolutely will convert it to WSD later)

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Joe.
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Beaumontwoolf New Member
New Member

Re: Phaser 6510 will not print via network

Hi.  Thanks for the help but unfortunately it doesn't resolve the problem.  I removed the printer and reinstalled as recommended using the TCP/IP address.  Printer was detected and installed but still unable to print to it.  Job just stays in queue. Interesetingly, the Xerox Print Experience App finds the printer without any problem and can view printer status etc. Called Xerox support but will only investigate as a billable service.  Any further tips most welcome!

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Phaser 6510 will not print via network

Check the box for RAW and leave everything else as is, if it still fails it would have to be a firewall of some sort. It can't realistically be the printer since the other PC's work. So as long as theports match between the PC;'s, and all the PC's are connected to the same LAN hardware and all have the same Network mask and Gateway, it shouldn't be possible for them to behave differently.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Beaumontwoolf New Member
New Member

Re: Phaser 6510 will not print via network

Very strange.  Tried RAW but made no difference.  Turned off firewall but again no change.  I finally set up a share on the printer on a PC that can print to it and then used it on the failing PC.  Works OK but means the other PC has to be on which is not ideal.

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