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Phaser 6510 won't wake to print?

Product Name: Phaser 6510
Operating System: Other – specify OS in post

Hi all,

The organization I work for ocassionally has just picked up a Phaser 6510 to replace their older printer. It works fine except for one large problem. Once the printer goes into Sleep or Low Power mode, it does not wake when print data is sent to it, meaning the employees have to constantly MANUALLY wake it to print by pressing the 'Power/Wake' button on the top before they print things if nobody has printed anything for 10 minutes or more as the printer will have gone to sleep and does not wake itself up when a print signal is sent.

The printer is connected via ethernet to predominantly Windows 10 machines. It does not have the latest firmware (yet), but some research says it could be a port issue?

Anybody have any suggestions?

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Community Manager
Community Manager

Re: Phaser 6510 won't wake to print?

Hi Rallydarkstrike,

Thank you for using the Support Forum. Please make sure you have set the sleep option correctly. Also check that the port is set correctly:

Click right on the print driver and click on „Printer Properties”

Click on "Ports” tab, click on "Add port”, select "Standard TCP/IP port” , click on "New port” and set printer  IP and in the next window click "Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to uncheck "LPR Byte Counting Enable" and "SNMP Status Enabled".

If this does not help please try upgrading the firmware to the latest release

If none of this fixes the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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