Phaser 6600/3610 Bypass Tray issue

[MSPTestAccount]

Hello nunnik6.

Thank you for using the forum.

I searched our product knowledge base and found this solution that might be helpful:

How To Configure Tray Settings (Paper Size, Paper Type, Dedicated Tray, Tray Priority)

The knowledge base has other solutions that may also assist in resolving your issue. From the product knowledge base search using simple terminology such as bypass tray.  This should filter the search for relevant content.

Thanks again and let us know if you need further help.

[nunnik6]

Hello!

I have a fleet of Phaser 6600s and 3610s that the bypass tray continues to be an issue. I have multiple printers that, even when selected not to go to bypass tray, the printer looks for paper to print from the bypass tray. 

My settings are correct in the priority option (tray1 first), but even when we restart the printers, the config page wants to print from the bypass tray. 

Is there a way to deactivate the bypass tray on the admin side or another way to get around this?

Thanks!