I have a fleet of Phaser 6600s and 3610s that the bypass tray continues to be an issue. I have multiple printers that, even when selected not to go to bypass tray, the printer looks for paper to print from the bypass tray.
My settings are correct in the priority option (tray1 first), but even when we restart the printers, the config page wants to print from the bypass tray.
Is there a way to deactivate the bypass tray on the admin side or another way to get around this?
The knowledge base has other solutions that may also assist in resolving your issue. From the product knowledge base search using simple terminology such as bypass tray. This should filter the search for relevant content.
Thanks again and let us know if you need further help.
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