Before you send it back, make sure Adobe CC (Or CS) is not using it's color defaults, which are always set to output RGB, which makes sense now that the document created is intended much more often to be a mobile device, and not paper. For any printer using any application from Adobe, you need to set it to let the printer decide on the color (You only need to do it once to make it the new default per app). Because if you don't, blue will print purple, red will be magenta, skin will over saturate and everything will be too dark.
So Acrobat/Reader File > Print > Advanced (Make sure this box is selected, even though mine isn't)
Photoshop (Printer Manages Color)
Indesign (Let postscript Printer determine Color)
I've just purchased a Phaser 6600 after my trusty 6 year old C610 OKI printer failed. It was recommeded to me as an ideal printer for customer facing products. I've downloaded and installed the lastest driver, unfortunately, the colour is awful and does not match my documents at all. I've tried printing from Indesign, as a PDF and Photoshop. I've tried different colour profiles within these applications too.
Am I doing something wrong? Is there an advanced colour matching option on this printer or software I'm missing?
Would appreciate any help on this, as unless I can control the colour better, I'm afraid it's getting sent straight back.