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richk New Member
New Member

Phaser 6700 Black prints as light gray

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As the title says, my machine is printing a light gray for black.  I have tried cleaning the color sensor and my cartridges (OEM) are nearly new.  I need suggestions.

 

Thanks

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11 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6700 Black prints as light gray

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Try this guys method here, resolves the issue on a vast array of Xerox products in the Phaser lineup

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Joe
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richk New Member
New Member

Re: Phaser 6700 Black prints as light gray

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Thanks.  I had read that, but I couldn't figure out how to get into diagnostic mode on 6700.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6700 Black prints as light gray

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I haven't got one to test, but I know there is a diagnostics in Printer > Tools > Setup > Service Tools > Service Diagnostics

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Joe
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richk New Member
New Member

Re: Phaser 6700 Black prints as light gray

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requires a passcode

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6700 Black prints as light gray

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I can't provide that. Just Google "Phaser 6700 Service manual"

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Joe
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Technical Escalation Service Provider Nathan195775-ASP
Technical Escalation Service Provider

Re: Phaser 6700 Black prints as light gray

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Just curious are we not allowed to provide the factory default password for the device on the forum?
Nathan Lefebvre
4 Color Laser:
Xerox Field Service Engineer
Data Recovery / Network Admin

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 6700 Black prints as light gray

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Since I do not have this printer local to me, I cannot verify that the code it is prompting for is not a diagnostics passcode as opposed to the default admin account.

 

Safer to link externally than to risk employment ;-)

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Joe
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richk New Member
New Member

Re: Phaser 6700 Black prints as light gray

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I have the admin passcode. I set it up when I installed the printer. It is asking for the service diagnostics passcode which seems to be a 4-digit number.

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Technical Escalation Service Provider Nathan195775-ASP
Technical Escalation Service Provider

Re: Phaser 6700 Black prints as light gray

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This password and or login credentials can be found on Page 321 or section 4-6 in the factory service manual for your Phaser 6700.
I am not sure we are allowed to openly provide that information or I would do that for you if an admin can confirm on that it would be great!

Nathan Lefebvre
4 Color Laser:
Xerox Field Service Engineer
Data Recovery / Network Admin

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