Phaser 6700 Black prints as light gray

[richk]

As the title says, my machine is printing a light gray for black.  I have tried cleaning the color sensor and my cartridges (OEM) are nearly new.  I need suggestions.

Thanks

[Joe053204-hcl]

Try this guys method here, resolves the issue on a vast array of Xerox products in the Phaser lineup

[richk]

Thanks.  I had read that, but I couldn't figure out how to get into diagnostic mode on 6700.

[Joe053204-hcl]

I haven't got one to test, but I know there is a diagnostics in Printer > Tools > Setup > Service Tools > Service Diagnostics

[richk]

requires a passcode

[Joe053204-hcl]

I can't provide that. Just Google "Phaser 6700 Service manual"

[Nathan195775-ASP]

Just curious are we not allowed to provide the factory default password for the device on the forum?

[Joe053204-hcl]

Since I do not have this printer local to me, I cannot verify that the code it is prompting for is not a diagnostics passcode as opposed to the default admin account.

Safer to link externally than to risk employment ;-)

[richk]

I have the admin passcode. I set it up when I installed the printer. It is asking for the service diagnostics passcode which seems to be a 4-digit number.

[Nathan195775-ASP · Accepted solution]

This password and or login credentials can be found on Page 321 or section 4-6 in the factory service manual for your Phaser 6700.
I am not sure we are allowed to openly provide that information or I would do that for you if an admin can confirm on that it would be great!