Phaser 7100 prints all page with a black line

lopezpaty@hotmail.co · ‎03-09-2018

Hi,

My phaser 7100 is printing the same line on all pages. I use 11 x 17 cover paper, the single line appears at almost 3 cm from the edge of the paper. Please help, I cleaned the printer by removing the imaging units for all the colors. The issues still there.

CherylO-Xerox · ‎03-12-2018

Hi lopezpaty,

Thank you for using the Support Forum. Consider replacing the transfer roller. If that does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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lopezpaty@hotmail.co · ‎04-10-2018

what is the part number to purchase the transfer roller?

CherylO-Xerox · ‎04-10-2018

HI lopezpaty,

Please contact the parts store at - 1-866-460-2248 Hours: M-F, 8:00am - 8pm ET. Or contact your local dealer/sales representative. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Phaser 7100 prints all page with a black line

Re: Phaser 7100 prints all page with a black line

Re: Phaser 7100 prints all page with a black line

Re: Phaser 7100 prints all page with a black line