Phaser 7100 prints all page with a black line

[lopezpaty@hotmail.co]

Hi,

My phaser 7100 is printing the same line on all pages. I use 11 x 17 cover paper, the single line appears at almost 3 cm from the edge of the paper. Please help, I cleaned the printer by removing the imaging units for all the colors. The issues still there.

[CherylO-Xerox]

Hi lopezpaty,

Thank you for using the Support Forum. Consider replacing the transfer roller. If that does not help please consider contacting your support centre for further assistance.

[lopezpaty@hotmail.co]

what is the part number to purchase the transfer roller?

[CherylO-Xerox]

HI lopezpaty,

Please contact the parts store at - 1-866-460-2248  Hours: M-F, 8:00am - 8pm ET.  Or contact your local dealer/sales representative. Please consider contacting your support centre for further assistance.