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Thinkubator
New Member
New Member

Phaser 7300 DN and OS X Lion printing...

Just as with a lot of you, I upgraded to the new Lion OS X and low and behold, now when I go to print, it resets the printer and actually wipes out the I.P. Address to 0.0.0.0.  Well, to say the least, I wasn't thrilled to find this out.  

 

Dear Xerox driver support guys...tell me what kind of beer and pizza you like, I'll be sure to send it over if you'd update the driver for my Phaser 7300 DN.  Greatly appreciated.  

 

Fan of Xerox.

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12 Replies
EdX08142-xrx
Technical Escalation Support
Technical Escalation Support

Re: Phaser 7300 DN and OS X Lion printing...

Try giving the printer a Static IP address. That way, if the printer reboots again, it won't loose the IP Address. Then add the printer with a Generic PPD. If that works, the problem may be with the legacy Xerox PPD. Check Software Update to see if there is a Xerox Printer Update available.

 

Hope this Helps.

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wbaccus
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

The 10.7 compatibility sheet says:

 

"Drivers or PPDs for Mac OS X 10.7 can be downloaded from Xerox.com. These drivers have basic printing capability when used with 32-bit and 64-bit applications."

 

When I go to the driver download page there's no mention of anything 10.7 compatible to download.

 

Having similar issue. Printer just endlessly reboots itself.

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monkeybiz
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

OK i'm having big problems with our Phaser 7300dn.

 

I've tried lots of different scenarios but i'm wondering now if its something to do with Lion as the last person said their printer is also rebooting.

 

The printer is on the network, users are split between PC's and Macs. Only i have installed Lion.

 

If anyone on the network sends a job to the printer in starts processing then reboots itself and starts the self test again, it gets as far as step 14 then reboots again.

 

I wonder if the RAM or Image Processor has failed. I tried taking 1 stick of RAM out of the printer and trying them individually but i still get the same problem.

 

If i switch on the printer unplugged from the network it sits quite happily on standby. As soon as i plug in the network cable it straight away goes into the reboot cycle. I have tried another cable.

 

I have been able to print via USB using my laptop which has lion installed

 

HELP PLEASE!!

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Thinkubator
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

Ed,

 

I tried that and it still reboots the printer.  As you can imagine very frustrating.  I tried adding the Generic driver with the new static IP Address and it still has the same problem. 

 

Do you have any other suggestions?  I am having to print with my HP Inkjet which, as you know, is like taking a step back into the dark ages from a speed and quality issue.

 

Any additional suggestions are welcome.  We're all ears over here.

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Thinkubator
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

Ed,

 

Ok, I saw the other gent was able to print from his laptop through the USB port on the Phaser 7300.  I am fortunate enough that my Phaser is within USB reach of my MacPro so I am able to print using the Generic Driver.  


Thanks to other gent for mentioning the USB and laptop.  I guess I'll just need to await the driver update to go back to networking the printer.

 

Thanks.

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monkeybiz
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

OK, so have we all come to the conclusion that this is to do with not having a proper driver for Lion????

 

How come nobody else on our network cant print? Even if they are on a PC.

 

As i said all i have to do it push the network cable in and it starts rebooting the printer again.

 

Any ideas please? Dont know what to do.

 

Thanks

 

Dan

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wbaccus
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

Hmm.. are you sure you don't have a printer spool on a Lion machine somewhere trying to print to it?

 

I have a server running Snow Leopard that I'm just sending PDFs to and printing from. Not ideal by any means, but it's working for now until I can get a replacement printer leased.

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EdX08142-xrx
Technical Escalation Support
Technical Escalation Support

Re: Phaser 7300 DN and OS X Lion printing...

Dan, IF all you do is put the Ethernet cable in the machine to cause the 7300 to reboot, it could be an issue in the network stack or a buffere overflow with the Legacy Printer. Perhaps you could try disabling unused protocols from the Front Panel. So disable Appletalk, netware, IPP, SNMP, everything except for TCP/IP and Port 9100 and LPR. Unfortunatley the best way to disable all of this is via the printer's CWIS web page. Hope this helps.
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monkeybiz
New Member
New Member

Re: Phaser 7300 DN and OS X Lion printing...

OK i bought a brand new network cable and power cable, booted it up and it worked fine. All the PC's in the office could print no problem.

 

A minute ago, i tried adding the printer to my mac running lion. I'm not sure how i'm supposed to add it but it did it via the IP tab on my mac using IPP protocol. Now the printer is going back to looping again. It HAS to be something to do with my mac.

 

EdG-Xerox - Do you mean disable it using the page you get to if you put the IP address is a web browser. 

 

This is turning into a nightmare!!!

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