Phaser 7300 DN and OS X Lion printing...

[SuzieQ22]

I'm in the same boat, but think I have found a solution. I have a Phaser 7300DN and upon installing the Lion upgrade have experienced the same problems with the printer rebooting endlesslessly. Since the 7300 print driver isn't supported for Lion, I've installed the driver for the 7400 which is provided on the xerox website. When installing the driver it says "model at location not supported" (referring to the 7300 at the IP address I supplied) but you're able to choose the driver for the 7400 and continue. I tested printing both a letter-sized page and a tabloid extra-sized page and both print. So far so good. The only oddity is that my printer status erroneously reports low toner (though window on the front of the printer does not.)

[carlstaff]

I have bad news for those with a 7300DT. Beginning with the Lion upgrade  - everytime a print job was sent to the 7300DT, it would wig out. Specifically, the small scree on the face of the machine would rapidly blink and change color to red. When viewed on the network in a browser the status would be busy and wouldn't clear for up to fifteen minutes. I have been troubleshooting this issue for the last month with no real solution. Until yesterday - when I shared the 7300 on a MacBook Pro. Guess what? All the printer weirdness has gone away, so until a real solution comes along, I'll be using my MacBook Pro as a print spooler. Thought I'd pass this along until Xerox and Apple put their heads together and come up with the REAL solution. My network is all Mac, all running OS 10.7 except the MacBook Pro which is running Snow Leopard 10.6.

[EdX08142-xrx]

Yes that's right. The printer's Built in Webpage. Do that from a PC. 

Does the printer have a print Job stuck? IF you disconnect the ethernet cable, does the rebooting stop? If not, try to cancel the Job by pressing the Red cancel button on the Front Panel.

I don't have a 7300 but I tested the 7300DT PPD (dated 6/25/09)on our 7500 from Lion and it printed ok so I don't think it is a PPD issue. I suspect that the problem is Communication related and Disabling the Unused protocols may help.

[monkeybiz]

OK i bought a brand new network cable and power cable, booted it up and it worked fine. All the PC's in the office could print no problem.

A minute ago, i tried adding the printer to my mac running lion. I'm not sure how i'm supposed to add it but it did it via the IP tab on my mac using IPP protocol. Now the printer is going back to looping again. It HAS to be something to do with my mac.

EdG-Xerox - Do you mean disable it using the page you get to if you put the IP address is a web browser. 

This is turning into a nightmare!!!

[EdX08142-xrx]

Dan, IF all you do is put the Ethernet cable in the machine to cause the 7300 to reboot, it could be an issue in the network stack or a buffere overflow with the Legacy Printer. Perhaps you could try disabling unused protocols from the Front Panel. So disable Appletalk, netware, IPP, SNMP, everything except for TCP/IP and Port 9100 and LPR. Unfortunatley the best way to disable all of this is via the printer's CWIS web page. Hope this helps.

[wbaccus]

Hmm.. are you sure you don't have a printer spool on a Lion machine somewhere trying to print to it?

I have a server running Snow Leopard that I'm just sending PDFs to and printing from. Not ideal by any means, but it's working for now until I can get a replacement printer leased.

[monkeybiz]

OK, so have we all come to the conclusion that this is to do with not having a proper driver for Lion????

How come nobody else on our network cant print? Even if they are on a PC.

As i said all i have to do it push the network cable in and it starts rebooting the printer again.

Any ideas please? Dont know what to do.

Thanks

Dan

[Thinkubator]

Ed,

Ok, I saw the other gent was able to print from his laptop through the USB port on the Phaser 7300.  I am fortunate enough that my Phaser is within USB reach of my MacPro so I am able to print using the Generic Driver.  

Thanks to other gent for mentioning the USB and laptop.  I guess I'll just need to await the driver update to go back to networking the printer.

Thanks.

[Thinkubator]

Ed,

I tried that and it still reboots the printer.  As you can imagine very frustrating.  I tried adding the Generic driver with the new static IP Address and it still has the same problem. 

Do you have any other suggestions?  I am having to print with my HP Inkjet which, as you know, is like taking a step back into the dark ages from a speed and quality issue.

Any additional suggestions are welcome.  We're all ears over here.

[monkeybiz]

OK i'm having big problems with our Phaser 7300dn.

I've tried lots of different scenarios but i'm wondering now if its something to do with Lion as the last person said their printer is also rebooting.

The printer is on the network, users are split between PC's and Macs. Only i have installed Lion.

If anyone on the network sends a job to the printer in starts processing then reboots itself and starts the self test again, it gets as far as step 14 then reboots again.

I wonder if the RAM or Image Processor has failed. I tried taking 1 stick of RAM out of the printer and trying them individually but i still get the same problem.

If i switch on the printer unplugged from the network it sits quite happily on standby. As soon as i plug in the network cable it straight away goes into the reboot cycle. I have tried another cable.

I have been able to print via USB using my laptop which has lion installed

HELP PLEASE!!