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TwinPhasers17 New Member
New Member

Phaser 7400 prints spotted toner on paper edge

We have two Xerox Phaser 7400 printers. One of the printers is leaving a dusted toner pattern on the papers edge. This appears on 8.5"x11", 11"x17" & 12"x18" paper prints. (8.5", 17 & 18 paper lengths) The band or pattern is 2 inches wide and starts from the papers edge and gradually fades away.  Any idea what would cause this issue?

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 7400 prints spotted toner on paper edge

The printer can't print to the edge, so the only real possibility is that the toner is coming off of a roller in the machine, as to how it is getting on the roller you would need to actually take it apart to find out.

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Joe.
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TwinPhasers17 New Member
New Member

Re: Phaser 7400 prints spotted toner on paper edge

Ok, will I have to remove the Toner Cartridges/Imaging and Transfer Unit to access the rollers?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Phaser 7400 prints spotted toner on paper edge

Assuming you can't see through plastic you will need to completely tear down the printer until you find the dirty portion. There are no simple how-to directions, as far as I know.

 

First step, assuming the banding isn't too bad, would be to run a pile of blanks through the printer with the largest pieces of paper you have to pick up anything on the rollers, assuming there is no hardware failure (toner leaking into the printer through a crack in plastic caused by an overzealous paper jam removal method) it just may clear it up.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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