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Peter_D
New Member
New Member

Phaser 7500 leaves black smudges at top of page

Product Name: Xerox Phaser 7500
Operating System: macOS 10.15 - Catalina

Hi, Any advice would be much appreciated, please.
When printing we get a persistent black smudge.
But it is only on the top edge of the page on the side which is being printed on.
The mark is still there if you print repeated blank pages.
I've cleaned it out and checked the imaging units and toner cartridges for damage.
Any ideas appreciated on how to have a go at fixing this - we are a very very small UK charity and not sure we could afford to call out engineers!
IMG_3126.JPG

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4 Replies
gabiene
Valued Advisor
Valued Advisor

Re: Phaser 7500 leaves black smudges at top of page

Hi,

Your problem is from black drum cartridge. Try to swap it with (eg.) yellow drum to see if the issue move to yellow.

 

Gabi

Peter_D
New Member
New Member

Re: Phaser 7500 leaves black smudges at top of page

Thanks! this is helpful.
When I swap them the problem moves to yellow. 
So one last question - do I need to replace that one or is there something I can do to fix it please?

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gabiene
Valued Advisor
Valued Advisor

Re: Phaser 7500 leaves black smudges at top of page

Yes, you need to replace the affected drum. 

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Peter_D
New Member
New Member

Re: Phaser 7500 leaves black smudges at top of page

Thanks for all the help with this - really appreciated!
We are a little charity working in Covid support so thanks!

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